Shipping & Delivery

Martin and Ella will dispatch your products within two working days of purchase.

Within the UAE:

Items of standard weight and size will be delivered by UPS. Oversized and overweight items will be delivered by a local transportation company which offer on-the-spot competitive rates. Delivery will typically take 1-2 working days from date of purchase. “Click and Collect” from our store is also available. This convenient alternative will allow you to pay for the products and collect them from our store. Once the items are ready for collection, we will contact you to arrange a pick-up time.

International / Outside the UAE:

Delivery will be assured by our partner UPS. Delivery of these shipments will take approximately 7 working days from date of purchase. We detail below the particular conditions applicable for all cases.

Click & Collect

What is CLICK & COLLECT?
This is a checkout option that will allow you to collect directly from our store the items ordered online.

How do I place a CLICK & COLLECT order?
Choose “CLICK & COLLECT” in the shipping option.

What do I need to bring to collect my order?
In order to assist you with your collection, you must present the notification email (either printout or electronic copy), order number, payment receipt, and a valid Identification Document such as your passport, Emirates ID, driving license. 

What if someone else is collecting my order?
That’s fine, just make sure you inform us of who will collect your order. The same documents (as above) need to presented (i.e. order details and ID of the person collecting) in order to collect your order.

Take note of these details to complete the collection of your order.

  1. Store Opening Hours
    Sunday – Friday
    10:30am – 7:30pm
    Saturday Closed
  1. Martin and Ella Shop Address:
    Wasl Square, Block 1, Shop 6
    Al Wasl Road, Al Safa 1
    Dubai, United Arab Emirates
    Tel: +971 (0)4 223 3366

Specific Conditions Applicable for Shipments Inside the UAE:

  1. Service Commitment
    With exception for oversized and overweight products, the rates quoted on our website are based on the standard terms and conditions of carriage. This excludes any non-standard or tailored services, such as dedicated transport, enhanced customs services or on-site services.
  2. Oversized and Overweight Items
    Any parcel weighing more than 30 Kg or with dimensions exceeding 110 x 85 x 85 cm is considered Oversized or Overweight and will be delivered by a local transportation company. Applicable delivery charges will be calculated automatically upon check-out, when placing the order online.
  3. Duties and Taxes
    Rates are inclusive of value-added tax (VAT) but do not include other taxes (or equivalent).
  4. Accuracy of the Delivery Address
    Delivery address MUST be accurate and complete. This is extremely important as Extra Charges may occur. A fixed surcharge is applied to any shipment that has an incorrect delivery address at the time of pickup, and for which delivery cannot be fulfilled after making efforts at the destination to determine the correct address. The Address Correction surcharge shall be directly paid by the customer to the courier company.

Specific Conditions Applicable for Shipments Outside the UAE / International Shipments:

  1. Service Commitment
    With exception for oversized and overweight products, the rates quoted on our website are based on the standard terms and conditions of carriage. This excludes any non-standard or tailored services, such as dedicated transport, enhanced customs services or on-site services.
    As international delivery of some oversized and overweight items may not be possible and cannot be guaranteed, checkout will show these items as “Not Available”. Should you have interest on the purchase of an item that is not available at checkout, contact us directly at info@martinandella.com so that a specific and most cost effective delivery solution for that item can be sourced.
  2. Oversized and Overweight Items
    Any parcel weighing more than 70 Kg, any non-palletized shipment with a dimension in excess of 120 cm, or any pallet with a base dimension in excess of 120 cm is considered Oversized or Overweight for International Transport.
    Applicable charges will be calculated automatically on orders placed via the website. For Oversized or Overweight shipments, an additional fee of 330 AED shall be added to the delivery cost. Nevertheless, Martin and Ella reserve the right to claim any additional amount imposed by the carrier.
    We aim to always get the best market delivery rates. Should you wish to seek alternative delivery arrangements, please contact us at info@martinandella.com with the details of the items you want to purchase.
  3. Duties and Taxes
    Rates are exclusive of value-added tax (VAT) and sales taxes (or equivalent), customs duties, fines or interest thereon, and other government taxes imposed with respect to the provision of services and delivery, which shall be borne on the Customer’s account.
  4. Accuracy of the Delivery Address
    Delivery address MUST be accurate and complete. This is extremely important as Extra Charges may occur. A fixed surcharge is applied to any shipment that has an incorrect delivery address at the time of pickup, and for which delivery cannot be fulfilled after making efforts at the destination to determine the correct address. The Address Correction surcharge applicable to international shipments is a fixed fee of 50 AED.